All rights in any products that we make available through the Site, such as music, images, video, artwork, text and other copyrightable materials (collectively, the “Products”) are owned by us, our Affiliates and/or our (or their) licensors. Subject to your compliance with the terms and conditions of these Transaction Terms and any other applicable terms and conditions imposed by us, our Affiliates and/or our licensors, you have a limited, revocable right to use those Products that you purchase or access through the Site solely for your personal, noncommercial use in accordance with the terms and conditions of these Transaction Terms and any other terms and conditions that may apply to such Products, which right you cannot transfer to others. You understand that the Site and the Products include and/or rely on a security framework using technology that protects digital information and imposes usage rules established by us, our Affiliates and our (or their) licensors, and you hereby agree to abide by such usage rules.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
To initiate a Transaction, please follow the steps outlined here:
How do I use the shop?
• Choose the relevant item that you wish to purchase and click the ‘Add To Shopping Bag’ button to put the item into bag.
• You will then be taken to the ‘Shopping Bag’ where you can edit the items and check that everything is correct. Once you have checked your basket, click the ‘Proceed to Checkout’ button.
• At this point you will be required to log in as a returning customer, register to become a new member, or proceed as a guest. As a returning customer, you can log in where your details will have been saved from previous transactions.
• You will then enter Billing and Delivery Information, filling out the required fields as a minimum. Once all the Billing and Delivery Information has been inputted, you will need to select a payment method. Once a payment method has been selected then fill in all of the required fields as a minimum.
• Once all the details have been filled in you will be able to review your order in Column 3, plus add a gift card or promo code.
• Once the order has been checked you can click on the ‘Place Order’ button where your payment card details will be submitted to our payment services provider for secure processing. Once your payment has been securely processed, you will receive a confirmation email of your order.
Your initiation of a Transaction represents an offer to us to make a purchase, which offer is accepted by us only when you receive confirmation from us in respect of such Transaction. We may reject or cancel any Transaction for any reason prior to our acceptance of such Transaction.
Descriptions and images of, and references to, Products on the Site do not imply our endorsement of such Products. Except to the extent prohibited by applicable law, we reserve the right, with or without prior notice, to change such descriptions, images, and references; to limit the available quantity of any Product; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); to refuse to provide any user with any Product; and/or to refuse or cancel any Transaction for any reason prior to our acceptance of such Transaction pursuant to this Section 2. Price and availability of any Product offered through the Site are subject to change without notice. If applicable, Product prices on the Site will be inclusive of GST unless we expressly provide otherwise. In the event that a Product is listed at an incorrect price or with other incorrect information, we have the right to refuse or cancel any Transaction for such Product at any point prior to our acceptance of such Transaction pursuant to this Section 2. You shall pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges, and any applicable network charges in respect of mobile downloads. In addition, you remain responsible for any taxes (including, if applicable, GST and/or any import duties) that may be applicable to your Transaction(s).
Except to the extent applicable law provides otherwise, all sales through the Site are final, and all charges from those sales are nonrefundable, except as otherwise expressly set forth in these Transaction Terms. We or our third party designees may automatically process charges against your selected payment method on the receipt page. We or our third party designees will inform you if all or any portion of your order is canceled or if additional or different information is required to accept your order.
3. Product Delivery.
Except to the extent prohibited by applicable law, we reserve the right to change Product delivery options without notice. On occasion, technical and other problems may delay or prevent delivery of a particular Product. Except to the extent that applicable law provides otherwise, your sole and exclusive remedy with respect to any Product that is not delivered within a reasonable period will be either replacement of such Product or a refund of the purchase price paid for such Product, as determined by us in our sole discretion. We will endeavor to process Transaction(s) within twenty-four (24) hours from our receipt of payment. You should receive any Product(s) that you order within five (5) working days of the placing of your order. If we anticipate a delay in delivering a Product to you, we will seek to notify you by email of the estimated delivery date(s), and we will give you the option to continue with your order or request a full refund.
Non receipt of item/parcel due to Aus Post
From time to time, external factors within the Australia Post delivery network can create delays with shipping.
Generally if after 5 business days you have still not received your parcel we will contact Australia Post to open an investigation. This process can take up to 7 business days and involves Australia Post contacting their Parcel Distribution Centre and the driver who was allocated delivery of your package. If your parcel has still not been delivered by the end of this process we will be more than happy to re-ship your item/s or refund your order (please note this does not apply to orders where the address has been submitted incorrectly at the point of Checkout).
We thank you in advance for your understanding as once the parcel is with Australia Post network we do require time to both open and complete an investigation and wait for any potential delays within the network to be resolved. We will always work to resolve a lost parcel enquiry within 10 business days once the enquiry has been brought to our attention.
4. Cancelling Your Purchase.
You have a right to refund your purchase of Product(s) from the Site within ten days of the date on which you received such Product(s) and receive a refund as set out below. To exercise your right to a refund, you may (i) notify us at email@example.com within ten days of receipt of your Product(s), or (ii) return your Product(s) to us at the following address within ten days of receipt of your Product(s):
Lee & Me
87 Crown st
In the event that we do not receive your returned Product(s) within thirty (30) days of the latter of (i) the date you notified us of your return and (ii) the date you received your Product(s), the deemed date of receipt will be the date of the post-mark on the packaging of your returned Product(s). We will not be responsible for the costs of such return.
5. Defective Products.
Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, we recommend that you contact our Returns Centre at firstname.lastname@example.org. Provided that you return such defective physical Product to us, we will provide you with a full refund.
We will not be liable to you for failures, defects or delays in delivery caused by:
• Your provision of incorrect or outdated information;
• Your mailbox being full;
• Your failure to comply with instructions for use of the Site; or
• Any event which is outside of our reasonable control.